Contact information

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+358 9 183 51

Street address and opening hours

The Financial Supervisory Authority is located in Helsinki, at Snellmaninkatu 6.
Open Mon-Fri 9:00-16:15 (Maundy Thursday and New Year’s Eve 9:00–13:30).

FIN-FSA Registry

Open Mon-Fri 9:00–16:00 (Maundy Thursday and New Year’s Eve 9:00-13:30)
postal address: Financial Supervisory Authority, P.O. Box 103, FI-00101 Helsinki, Finland
tel.  09 183 5339 (national hotline number with no additional charge), +358 9 183 5339 (international number)
fax +358 9 183 5328
registry(at)fiva.fi

Reception point for incoming mail

Mail can be delivered on weekdays during office hours from 8.00 am to 4.15 pm. The reception point for incoming mail is situated in the inner yard of Rauhankatu 19. Admission to the inner yard is by the gateway to the alley between Rauhankatu 19 and Rauhankatu 17 (National Archives / Kansallisarkisto). To open the gate to the alley, contact the Bank of Finland’s Security Office, via the wall mounted intercom beside the gate. At the end of the alley is a glass-walled unit housing the top of the lift shaft. The lift is opened/closed remotely by the Security Unit. To call the lift, use the intercom beside the lift doors.

Consultation process between the authorities for acquisitions of qualifying holdings in credit institutions

The designated contact point referred to in Article 2 of Commission Implementing Regulation (EU) 2017/461 for the consultation process between the relevant competent authorities for proposed acquisitions of qualifying holdings in credit institutions is registry(at)fiva.fi.

Information request concerning a document

An information request concerning a document should be made by email at registry(at)fiva.fi.

A customer may contact FIN-FSA about a practice of an entity supervised by FIN-FSA that the customer deems to be contrary to the rules or otherwise worthy of censure.

Public disclosure of contacts with the FIN-FSA and confidentiality

Please note that any messages sent to an authority are public unless they contain secret information as referred to in the Act on the Openness of Government Activities or another Act. Everyone has the right of access to an official document in the public domain.

For example, details of a person’s health, customer relationship with the labour administration or annual earnings are always considered secret.

E-invoicing

The invoicing instructions for the FIN-FSA and the Bank of Finland are available on the Bank of Finland website.

Email

The FIN-FSA email addresses have the format firstname.lastname(at)fiva.fi without the Scandinavian characters (for example, ä = a, ö = o).

You can also send secured email messages to the FIN-FSA. Instructions on the secure email system are available here (Bank of Finland’s and Financial Supervisory Authority’s secure email system: instructions for external users). The FIN-FSA recommends that you use an email solution protected by a SecureMail connection when your email contains confidential information.

Report suspected infringement

For information on how to report suspected infringement, click this link.

For the media

For services to the media, click this link.

Need assistance with service providers?

Financial Ombudsman Bureau (FINE)

FINE provides information and advice to banking, insurance and investment service customers and handles disputes, as necessary, on behalf of customers with the insurance company, bank or investment firm concerned.

www.fine.fi, tel. +358 9 6850 120 (Monday to Thursday 10–16). Advice to customers is free of charge.

Consumer helpline for users of banking, investment and insurance services

Tel. +358 9 183 5360 (free of charge in Finland), Tuesdays 9:00-10:00 and Thursdays 14:00-15:00.

Can’t find what you are looking for?

The number for the FIN-FSA’s media service

+358 9 183 5250, Mon-Fri 9:00-16:00 (Maundy Thursday and New Year’s Eve 9:00-13:00). The media service helps you to find information from published material and gives advice on how to proceed.

All calls to the FIN-FSA are free of additional service charges

The charge of a mobile call depends on the type of subscriber connection, while landline calls are charged based on the rate for a local, trunk or international call.

The FIN-FSA gives advice on special matters: