Contact information

Open Mon-Fri 9:00–16:00 (Maundy Thursday and New Year’s Eve 9:00-13:30)
postal address: Financial Supervisory Authority, P.O. Box 103, FI-00101 Helsinki, Finland
tel.  09 183 5339 (national hotline number with no additional charge), +358 9 183 5339 (international number)
fax +358 9 183 5328
registry(at)fiva.fi

Mail can be delivered on weekdays during office hours from 8.00 am to 4.15 pm. The reception point for incoming mail is situated in the inner yard of Rauhankatu 19. Admission to the inner yard is by the gateway to the alley between Rauhankatu 19 and Rauhankatu 17 (National Archives / Kansallisarkisto). To open the gate to the alley, contact the Bank of Finland’s Security Office, via the wall mounted intercom beside the gate. At the end of the alley is a glass-walled unit housing the top of the lift shaft. The lift is opened/closed remotely by the Security Unit. To call the lift, use the intercom beside the lift doors.

The designated contact point referred to in Article 2 of Commission Implementing Regulation (EU) 2017/461 for the consultation process between the relevant competent authorities for proposed acquisitions of qualifying holdings in credit institutions is registry(at)fiva.fi.

An information request concerning a document should be made by email at registry(at)fiva.fi.

A customer may contact FIN-FSA about a practice of an entity supervised by FIN-FSA that the customer deems to be contrary to the rules or otherwise worthy of censure.

Please note that any messages sent to an authority are public unless they contain secret information as referred to in the Act on the Openness of Government Activities or another Act. Everyone has the right of access to an official document in the public domain.

For example, details of a person’s health, customer relationship with the labour administration or annual earnings are always considered secret.

The invoicing instructions for the FIN-FSA and the Bank of Finland are available on the Bank of Finland website.

The FIN-FSA email addresses have the format firstname.lastname(at)fiva.fi without the Scandinavian characters (for example, ä = a, ö = o).

You can also send secured email messages to the FIN-FSA. Instructions on the secure email system are available here (Bank of Finland’s and Financial Supervisory Authority’s secure email system: instructions for external users). The FIN-FSA recommends that you use an email solution protected by a SecureMail connection when your email contains confidential information.

For information on how to report suspected infringement, click this link.

The charge of a mobile call depends on the type of subscriber connection, while landline calls are charged based on the rate for a local, trunk or international call.

​Questions on IDD to the FIN-FSA

• vakuutusedustajat(at)fiva.fi

If you have questions on permits, registration and other authorisation issues concerning innovative financial products and services, email us at

• Innovaatio-HelpDesk(at)fiva.fi

For more information, please see Innovation Help Desk.

For enquiries not related to innovative financial products and services, please see the other email addresses provided on this site.

Notifications of managers’ transactions are sent to the FIN-FSA via secure email, using a dedicated PDF form or as an XML file

• johdonkaupat(at)fiva.fi

Regulations and guidelines on transaction reporting
Transaction reporting requirements
Technical implementation of reporting

• kaupparaportointi(at)fiva.fi

​Technical support of transaction reporting

• trs-support(at)fiva.fi

Questions regarding the regulatory framework on sustainable finance can be sent to FIN-FSA:

• kestavarahoitus(at)fiva.fi

Notifications of short positions and cancellations thereof

• shortselling(at)fiva.fi

Information on delayed disclosure must be submitted by encrypted email

Questions and interpretations on the Market Abuse Directive (MAR) not requiring immediate response

• markkinat(at)fiva.fi

Questions on MiFID II/MiFIR

• MiFIDquestions(at)fiva.fi

Questions on the key information document provided on packaged retail and insurance-based investment products (PRIIPS)

For more detailed instructions

• PRIIPSquestions(at)fiva.fi

Questions on Payment Services Directive to the FIN-FSA

• psd2(at)fiva.fi

STOR notifications under Article 16 of MAR are sent to the FIN-FSA via secure email using a separate form

• STOR(at)fiva.fi

Marketing of new foreign funds

• Ucits.Notifications(at)finanssivalvonta.fi

Notification of an amendment

• funds(at)finanssivalvonta.fi

Regular insurance sector reports

• tilastot(at)fiva.fi

Submission of data to the payment account comparison website using a standard form

• vertailusivusto(at)fiva.fi

Questions on data submission and the standard form

• vertailusivusto.tiedustelut(at)fiva.fi

Please send us your questions, feedback and development ideas concerning the web service either via email or feedback form

• finanssivalvonta(at)fiva.fi