Financial Supervisory Authority’s role in customer protection

The objective of the Financial Supervisory Authority (FIN-FSA) is to ensure that supervised entities’ procedures are appropriate and that the information given to customers is of good quality.

The FIN-FSA is not vested with the power to resolve juridical disputes between customers and service providers, such as disagreements over an obligation to pay damages or the contents of a claim decision. The FIN-FSA, moreover, cannot act as the agent of an individual customer in resolving problem situations.

When problems arise, it is always advisable to turn first to the service provider whose operations you are dissatisfied with. More information on the Problems with Service Provider page.

In supervision of procedures, the FIN-FSA focuses particularly on activities in which problems affect large groups of customers. The aim of supervisory measures is to have a positive impact on the entire customer base.

Supervisory measures are primarily proactive, for example the instructions and regulations given to supervised entities aimed at guiding their activities and procedures. The FIN-FSA also carries out ex-post inspection activities.