In this section, the Financial Supervisory Authority (FIN-FSA) has collected together information you might need as a customer. Here you will find information on various products and services offered in the financial markets as well as on your rights and obligations as a customer.
If you have problems with a service provider, follow these steps:
- Make a written record of the problems in question.
- Contact your service provider, e.g. bank or insurance company, at their office or via their service number.
- If the problem cannot be resolved or you demand compensation, make a written and as clear and detailed a demand for compensation as possible and deliver it to your service provider.
- If the problem is not resolved, contact the Financial Ombudsman Bureau (FINE).
More information on page Problems with a service provider.
This site does not provide investment advice or recommend any particular service, product or service provider.
The entities supervised by the FIN-FSA include
- non-life insurance, life insurance and reinsurance companies
- employee pension insurance companies
- pension funds
- pension and employee sickness funds and other employee benefit funds
- insurance associations
- unemployment funds
- other entities active in the insurance sector (including Local Government Pensions Institution, Church Central Fund)
- investment firms
- fund management companies
- Finnish Central Securities Depository (APK)
- stock exchange
- payment institutions
- Survey of availability and pricing of basic banking services
- Publications and press releases
- List of supervised entities
- Bank of Finland's ‘Home emergency kit’ for payments
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