Customer protection
In this section, the Financial Supervisory Authority (FIN-FSA) has collected together information you might need as a customer. Here you will find information on various products and services offered in the financial markets as well as on your rights and obligations as a customer.
If you have problems with a service provider, follow these steps:
- Make a written record of the problems in question.
- Contact your service provider, e.g. bank or insurance company, at their office or via their service number.
- If the problem cannot be resolved or you demand compensation, make a written and as clear and detailed a demand for compensation as possible and deliver it to your service provider.
- If the problem is not resolved, contact the Financial Ombudsman Bureau (FINE).
More information on page Problems with a service provider.
This site does not provide investment advice or recommend any particular service, product or service provider.
The entities supervised by the FIN-FSA include
- banks
- non-life insurance, life insurance and reinsurance companies
- employee pension insurance companies
- pension funds
- pension and employee sickness funds and other employee benefit funds
- insurance associations
- unemployment funds
- other entities active in the insurance sector (including Local Government Pensions Institution, Church Central Fund)
- investment firms
- fund management companies
- Finnish Central Securities Depository (APK)
- stock exchange
- payment institutions
See also:
- Survey of availability and pricing of basic banking services
- Publications and press releases
- List of supervised entities
- Bank of Finland's ‘Home emergency kit’ for payments
Warning lists:
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Finnish financial sector has so far withstood the effects of the coronavirus pandemic well - operating environment remains uncertain, however
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Financial Supervisory Authority seminar: Digitalisation, artificial intelligence and data use are transforming financial services. What does this mean for the customer?
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Financial Supervisory Authority permits temporary exemptions for implementation of strong customer authentication in online card payments
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Report on anti-money laundering and its implementation in Europe emphasises need for sufficient supervision resources and importance of international cooperation
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Macroprudential decision: Credit institutions’ systemic risk buffers unchanged
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Mervi Toivanen appointed as FIN-FSA’s Chief Analyst
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EU financial regulators warn consumers on the risks of crypto-assets
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Model for cooperation between authorities in a financial crisis revised
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Wiseling Oy is not authorised by the Financial Supervisory Authority to provide investment services
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EIOPA’s Consumer guide on life and pension insurance policies related to Brexit