In this section, the Financial Supervisory Authority (FIN-FSA) has collected together information you might need as a customer. Here you will find information on various products and services offered in the financial markets as well as on your rights and obligations as a customer.
If you have problems with a service provider, follow these steps:
- Make a written record of the problems in question.
- Contact your service provider, e.g. bank or insurance company, at their office or via their service number.
- If the problem cannot be resolved or you demand compensation, make a written and as clear and detailed a demand for compensation as possible and deliver it to your service provider.
- If the problem is not resolved, contact the Financial Ombudsman Bureau (FINE).
More information on page Problems with a service provider.
This site does not provide investment advice or recommend any particular service, product or service provider.
The entities supervised by the FIN-FSA include
- non-life insurance, life insurance and reinsurance companies
- employee pension insurance companies
- pension funds
- pension and employee sickness funds and other employee benefit funds
- insurance associations
- unemployment funds
- other entities active in the insurance sector (including Local Government Pensions Institution, Church Central Fund)
- investment firms
- fund management companies
- Finnish Central Securities Depository (APK)
- stock exchange
- payment institutions
- How do inflation and the rise in interest rates affect my money? (pdf)
- Survey of availability and pricing of basic banking services
- Publications and press releases
- List of supervised entities
- Bank of Finland's ‘Home emergency kit’ for payments
It is important for banks to ensure the availability of personal customer service and reasonably priced basic banking services
Companies granting consumer credit to be supervised by the Financial Supervisory Authority from 1 July 2023
Important for banks to ensure availability of non-digital services and reasonable pricing of services
Financial Supervisory Authority survey: Digitalisation of basic banking services is continuing strongly – banks, however, must continue to take all customer groups into account in provision of services
Finnish financial sector has so far withstood the effects of the coronavirus pandemic well - operating environment remains uncertain, however
FIN-FSA’s new customer service phone number to be introduced on 2 January 2023
Mervi Toivanen appointed as FIN-FSA’s Chief Analyst
EU financial regulators warn consumers on the risks of crypto-assets
Model for cooperation between authorities in a financial crisis revised
Wiseling Oy is not authorised by the Financial Supervisory Authority to provide investment services